1. Returns Policy – No Refunds/Exchanges: We do not accept returns or exchanges. If you receive a defective (damaged) item, It's most likely due to parcel delivery. We are not responsible for any masterpiece product purchased after shipped, delivered and received by the recipient. We ensure exquisite quality masterpieces but no guarantees once shipped and delivered by courier. 2 – Request Courier: You can request a courier of your choice, that you trust (prefer) before your purchase. Send us a message via email @email@example.com with specific details and we'll proceed forward with your request accordingly. 3 - Returns: We accept returns. You can return unopened/opened item(s) in the original packaging within 30 days before or after purchase with receipt or proof of purchase. However, If 30 days before of after have passed since your purchase, our return policy still stand firm. We cannot offer you a refund or an exchange. Quality Masterpiece - Phantamos masterpieces are uniquely exquisite and one of a kind. We value our customers and will strive to make sure you get quality masterpieces.
Phantamos is not held accountable for any masterpieces damaged after shipping/delivery you the customer receives. Example; Scratch, warped, stained, cracked, broken, opened, punctured, indented etc. For any reason upon receiving your masterpiece and the tones are a bit off or contrast on the masterpiece are slightly faded, this would be due to digital process print, from the shop. You will get the exact image visual, it's just that the tonality of the print might be slightly off, and this is completely normal, when it comes to digital printing. All sold items are final and non-refundable. Returns do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.